Privacy Policy

At Connect & Collabs ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Instagram management tools ("Service").

1. Information We Collect

When you use our Service and authenticate via Instagram, we may access and collect the following information:

• Profile Information: Your Instagram username, profile picture, and account type (Professional/Creator).
• Direct Messages: Messages sent and received on your connected Instagram account, strictly for the purpose of displaying them in our unified inbox dashboard.
• Insights Data: Metrics related to your account performance, audience demographics, and post engagement.
• Content: Posts, stories, and comments on your account to enable our automated publishing and comment management features.

2. How We Use Your Information

We use the information we collect primarily to provide, maintain, and improve our Service. Specifically, we use it to:

• Facilitate the core functionality of reading and responding to your Instagram messages.
• Generate analytics reports based on your account insights.
• Automate interactions (such as publishing posts or replying to comments) at your explicit request.
• Provide customer support and respond to your inquiries.

3. Data Retention and Deletion

We retain your data only for as long as your Instagram account remains connected to our Service. If you choose to disconnect your account or delete your profile with us, we will promptly delete all associated Instagram data, including cached messages and insights, from our active databases.

You can request full data deletion at any time by contacting us at support@connectandcollabs.com or by using the Data Deletion callback mechanism provided by Meta within your Facebook App Settings.

4. Sharing Your Information

We do not sell, trade, or rent your personal information or Instagram data to third parties. Your data is strictly used to provide the Service to you. We may share information with trusted third-party service providers (such as hosting providers) who assist us in operating our Service, provided they agree to keep this information confidential and secure.

5. Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please note that no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Connect & Collabs
Email: support@connectandcollabs.com